Lifetime Services
Remote Support, Spare Parts, Maintenance, and Other Helpful Resources.
Are you an existing customer who needs help?
We get it — running a warehouse is tough.
At StreamTech, service isn’t an afterthought—it’s a core part of what we deliver. Our Lifetime Support Program is designed to keep your operations running smoothly, with smart, responsive service tailored to your needs. From remote diagnostics and critical software updates to spare parts management and onsite maintenance, we’re here to minimize downtime and maximize the performance of your systems.
Remote Technical Support
Customer service is at the heart of StreamTech’s identity. We are committed to minimizing downtime to your operation and keeping your system running at peak performance. Most common equipment issues can be solved via remote technical support. Our team can remote into your system to see critical information and diagnose problems quickly.
Spare Parts
StreamTech’s Spare Parts program will help make sure you have the extra components needed in the event of a mechanical issue. We keep a log of the many components in your system, and our team provides detailed spare parts lists that indicate critical items necessary for your maintenance staff to keep on hand, as well as normal wear parts.
Preventative Maintenance
StreamTech Engineering equipment is warrantied for the first year, and is built to last. Many repairs and troubleshooting can be done remotely, however we do recommend some basic preventative maintenance functions, and can perform this maintenance for you during an annual visit.
Helpful Resources
Whether you’re trying to resolve a system hiccup, looking for cleaning best practices, or just want to understand your equipment better, we’ve built a library of support content to make it easier. Learn more here.
We Support You
- Provide remote support for StreamTech equipment, controls, and software during standard service hours
- Perform remote diagnostics for system components to quickly identify and resolve issues
- Dispatch current and future compatibility with Windows
- Deliver critical software updates for StreamTech WCS software packages
- Stock commonly used spare parts and maintain a parts list to help you manage your inventory
- Offer discounted maintenance support rates for service outside of the base agreement
- Train you designated staff to provide first-level, in-house system support
Standard Core
Essential coverage, standard response.
Support during business hours (Mon-Fri 7am-7pm), with the lowest priority in the queue.
Priority Support
Extended hours, faster help.
Standard hours plus priority access to support on weekends for urgent downtime issues.
Need Help? Open a Support Ticket Here.
We’ve got your back. Real people available to support you.
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